FREQUENTLY ASK QUESTION (FAQ)
- Can I change my orders right after I purchase?
Yes you may only within 1-3 hours time upon purchase. Drop us an email for your inquiry, however, it is only allowed if the item is available for exchange.
- I accidentally choose the wrong size, can I change to the new size?
If you made your purchase online, you can email or WhatsApp us to change your size. We will assist you to change the size only if the item is available.
For walk-in customers, you can drop by our boutique to change your size within 3 days only. Please ensure the item is unworn, unwashed, with good conditions and tags.
- What should I do if I received a defective item?
Kindly contact us through email/ WhatsApp for further assistance. You may also drop by our boutique, our team will be very glad to help.
- I want request for a refund
You may request a refund only if the product you purchased is defective and has no size available to exchange. For example, if you received a defective item and your size is still available you may request for exchange and non refundable.
- What should I do if I receive wrong the item?
You may request a refund only if the product you purchased is defective and has no size available to exchange. For example, if you received a defective item and your size is still available you may request for exchange.
- I have made orders for 3 weeks but there is no update about the tracking number.
The tracking number will be given via email/ SMS. However, if you did not get any of the updates, do email us with your order receipt for further assistance.
- What payment methods do you accept?
We do accept payment via Payex, Atome and PayPal
Payex do offers multiple payment option for you such as debit or credit cards, online banking and e-wallets (Grab & Touch N' Go),. On top of one-time payments, we also support recurring payments, both from cards and bank account.
Atome is a payment method that allows you to split your bill into 3 installment payments with 0% interest. Atome payment is accepted through debit or credit card from any banks. However, please note that it is only valid for residents of Malaysia and for orders of RM150.00 and above.
For payments through PayPal, PayPal will provide an automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. For further assistance, please contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.